Frequently Asked Questions

Q.) What are the recommended uses for the H20 Mop X5™™- ELITE?
A.)The H20 Mop X5™ - ELITE is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and sealed hardwood floors and parquet. Not all floor types are suitable for steam cleaning.
The heat and steam action may remove the wax on surfaces treated with wax. Do not use on unsealed flooring or let unit stand on any wood or heat sensitive floor for an extended period of time. This could cause the wood grain to rise, in addition to other type of damages.
When using on vinyl, linoleum or any other surface, test the H20 Mop X5™ - ELITE on a small isolated area of your flooring prior to overall use on any floor surface.
For heat sensitive floors, use extra caution. Too much heat can melt glue in the flooring. Use only on laminated flooring that has been laid professionally and without any gaps or cracks that would permit the entry of moisture.

Always check the use and care instructions of your flooring manufacturer or distributor before using the H20 Mop X5™ - ELITE.When in doubt, please consult a flooring specialist. Use the carpet glider on carpets and rugs only. Use of the carpet glider on other floor surfaces will case streatking and possibly scratching.
This product emits steam and creates moisture. Water marks, discoloration or damage to the floor surface can occur if the unit is left operating for too long in one place.

Q.) What type of water do I use?
A.) The H20 Mop X5™ - ELITE uses tap water. However, in areas with hard water, distilled water should be used for better performance.

Q.) What does my H20 Mop X5™ - ELITE come with?
A.) H2O Mop X5, 1 Micro Fiber Cloth, 1 Carpet Glider, 1 Slim Nozzle, 1 Nylon Round Brush, 1 Wire Brush, 1 Extension Hose attachment, 1 Window Cleaner/Garment Steamer attachment and 1 Duster

Q.) Now that I have assembled my unit, how come I am not getting any steam?
A.) Once the unit is assembled, fill the water tank and ensure the cap is in a ‘locked’ position. Select the appropriate setting for which you will be using the H2O X5. Please refer to the User Manual for use of each setting. If the unit is not steaming and the light indicator has gone from red to green, make sure that the On/Off switch has been pushed into the “on” position or the unit will not begin to steam.

Q.) Do I need to replace or clean a filter?
A.) No, your H20 Mop X5™ - ELITE does not require any replacement of filters.

Q.) What are the small brushes used for?
A.) The round nylon brush is great for cleaning smooth and hard surfaces, such as toilets, sinks, and kitchen counters. The round copper brush is great for cleaning coarse or metal surfaces, such as brick floors, car wheels, metal doors and metal frames, etc. Both brushes can also effectively clean the grease on pans, stoves and ovens in the kitchen. They can be used with soap or detergent to clean dirty areas.

Q.) What is the hose used for?
A.) The hose is used with the Optional Accessories such as the Window Cleaning Tool, Garment Steaming Tool and Duster. To use the Optional Accessories remove the Mop Head by pressing the Lock Button on the Main Body or remove the Jet Nozzle following the same procedure (see user’s guide for detailed information and illustrations). Insert the designated end of the Extension Hose into the designated hole in the Main Unit until it locks in place with the Lock Button on the Main Body (you will hear a clicking sound). Make sure the Extension Hose is securely locked into place before usage. Then you can attach and use either the window cleaning tools (attach Coral Cloth accordingly), the Garment Steaming Tool (attached Microfiber Cloth or Lint Cloth accordingly) or the Duster (attached Coral Cloth accordingly).

Q.) How can I prevent my H20 Mop X5™ - ELITE from leaving puddles of water?
A.) To avoid puddling of water, the Microfiber Cloth must be clean and dry for use. To replace the cleaning cloth, proceed as follows: Let the cleaning cloth cool down, remove cloth from unit, replace with a new Microfiber Cloth and continue use. Select Low steam regulator position for minimal steam.

Q.) What are the different settings for?
A.) 1-Low and 2-Medium are ideal for cleaning all hard floors, such as linoleum, ceramic, marble, wood, etc. 3-High is ideal for cleaning carpets and rugs and 4-Hot Spray Setting is ideal for cleaning bathrooms, kitchens, window sills, car wheels, etc. You can change the Steam Regulator position and change the steam output while operating the H20 Mop X5™ - ELITE.

Q.) What do I do after use of my H20 Mop X5™ - ELITE?
A.) Unplug Power Cord from outlet. Allow Mop Pad/Cloths to cool down and carefully remove cleaning cloth from Mop Head, as cleaning cloth could still be hot. Any water remaining in the Water Tank should be emptied prior to appliance storage. Always empty the Water Tank at the end of each use. Let any water (that may remain as a product of condensation) drain from the steam opening prior to storing the appliance. Wrap the Power Cord around Upper and Lower Cord Wrap. Wipe all surfaces of the H20 Mop X5™ - ELITE with a soft cloth. Please store the unit in a cool and dry place when not in use. Do not leave it exposed to sunlight or rain.

Q.) I’m having trouble getting the pads onto the mop head, what is the best way to change the pads?
A.) Place the Microfiber Cloth on the bottom of the Mop Head and make sure all the loops on the cloth are aligned with the gripping hooks on the bottom of the Mop Head (refer to instruction manual for illustration), then press the cloth against the Mop Head so the loops on the cloth catch the gripping strips on the Mop Head and hold the pieces together.

Q.) How do I use the H20 Mop X5™ - ELITE on my carpet?
A.) When using the H20 Mop X5™ - ELITE on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see instruction manual for illustration). Do not attempt to use the H20 Mop X5™ - ELITE unit on carpet/rug surfaces without the carpet glider in place.

Q.) How do I wash the H20 Mop X5™ - ELITE microfiber pads/cloths?
The microfiber cloth can be easily cared for :
Microfiber cloth care:
• Machine wash 60 ºC (140 ºF)
• Do not bleach
• Do not use softener