Job Description
• Source products and Expand Digital and Beauty / Health & Fitness / Electronics / Small Appliances / Home Furnishings / Apparels / Jewellery / Sports Goods / Kids Education / Cosmetics, etc.
• Manage product life cycle and maintain strategic partnership with suppliers.
• Market survey/ Product quality management/ product sourcing.
• Product planning for sales through TV Slots / Newspapers Advs.
• Analyzing consumer buying patterns and predicting future trends.
• Regularly reviewing performance indicators, e.g. sales and discount levels.
• Managing plans for stock levels.
• Reacting to changes in demand.
• Meeting Brands/Distributors/Suppliers and negotiating terms of contract.
• Maintaining relationships with existing suppliers and sourcing new suppliers for future products.
• Liaising with other departments within the organization to ensure projects are completed.
• Attending trade fairs, road shows and assemble a new collection of products
• Participating in promotional activities of new and existing products.
• Writing reports and forecasting sales levels
• Presenting new ranges to senior management.
• Organize samples and product information and hand it over to creative team and content team respectively.
• Follow up and make sure goods gets delivered to warehouse on time.
• Get the inventory updated in the system and maintain the schedule planned to go live.
• Track sales day on a daily basis.


Desired Candiate Profile
• Minimum 1 year experience of merchandising.
• Good skills in Microsoft Office products.
• Strong interpersonal skills.
• Excellent written and oral communication skills.
• Graduate any stream

Candidates from Western Suburbs would be prefered.

Job Description
• Coach, deliver feedback & monitor employee progress toward performance standards 
• Stay current on internal work processes, policies&procedures. Maintaing SLA's
• Modify training on basis of internal quality result
• Monitor and analyze calls to ensure quality standards are met. 
• Conduct regular audits to ensure conformance to process/procedures.
• Provide regular feedback to agents on areas of concern. 
• Screen Training Batch (Post Product Training and during the Mock Sessions Stage) and sign off whether agent is ready to handle calls. 
• Develop and implement action plans for non-performing agents in conjunction with training.
• Analyze data and identify issues/best practices. 
• Train / Coach bottom performers and ensure improvement  
• Report activities completed daily   
• Weekly and monthly reports to be published – Highlighting areas of concern and correctives to address the issue 

Desired Candiate Profile
• Develop, implement, communicate and maintain a quality plan  
• Defining quality procedures in conjunction with operating staff.
• Setting QA compliance objectives and ensuring that targets are achieved.
• Excellent customer service skills 
• Knowledge of Customer service or finance related Process 
• Good English language skills - verbal and written  
• Efficient use of MS-Office suite and Excel 
• Feedback and coaching 

Job Description
• Manage team of CSE 
• Manage call flow 
• Increase productivity  
• Handle escalated calls
• Provide MIS reports 
• Feedback & Coaching 
• Maintain call quality of team  
• Ensure teams adhere to service level
• Interface with respective work center to resolve complaint

Desired Candiate Profile
Work experience in voice based BPO
• Exposure to Dialer
• Exp of leading in inbound sales 
• People Management skills
• Eye for detailing.
• Good communications skills & Analytical skills
• Good knowledge of MS Office
• Open to Rotational shifts 

Job Description
• Good communication & listening skills in English & Hindi, multiple languages 
• 80% Inbound & 20% Outbound voice process servicing customers / sales 
• Managing call efficiency  
• Domestic Voice Process(Sales Process)

Desired Candiate Profile
• Freshers & Experienced Candidates speaking English, Hindi and Multiple Languages
• Excellent Communication / Selling Skills 
• Assertive, Self Motivated, confident & aggressive towards the core job. 
• H.S.C passed with tele calling experience can apply