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Televantage.in – Online Shopping In India To Order : 61098777
Televantage.in – Online Shopping In India


A company can only be as forward-thinking as its people.
From everywhere, individuals arrive at TeleVantage with ideas and with the help of a supportive, collaborative environment; they see their ideas come to life.

You enjoy a challenge?
You have an insatiable thirst for knowledge and a desire to be one of the best?
If yes, then benefit from the work culture here, at TeleVantage.
At TeleVantage, we draw on each other’s capacities and experiences, to inspire and motivate each other.

Browse through Current Vacancies at TeleVantage and send us your resume on:


1. Merchandiser
      Department        Merchandising      
      Job Title        Merchandiser
      Location        Mumbai
      Position Type        Full Time

Job Description
• Source products and Expand Digital and Beauty / Health & Fitness / Electronics / Small Appliances / Home Furnishings / Apparels / Jewellery / Sports Goods / Kids Education / Cosmetics, etc.
• Manage product life cycle and maintain strategic partnership with suppliers.
• Market survey/ Product quality management/ product sourcing.
• Product planning for sales through TV Slots / Newspapers Advs.
• Analyzing consumer buying patterns and predicting future trends.
• Regularly reviewing performance indicators, e.g. sales and discount levels.
• Managing plans for stock levels.
• Reacting to changes in demand.
• Meeting Brands/Distributors/Suppliers and negotiating terms of contract.
• Maintaining relationships with existing suppliers and sourcing new suppliers for future products.
• Liaising with other departments within the organization to ensure projects are completed.
• Attending trade fairs, road shows and assemble a new collection of products
• Participating in promotional activities of new and existing products.
• Writing reports and forecasting sales levels
• Presenting new ranges to senior management.
• Organize samples and product information and hand it over to creative team and content team respectively.
• Follow up and make sure goods gets delivered to warehouse on time.
• Get the inventory updated in the system and maintain the schedule planned to go live.
• Track sales day on a daily basis.

Desired Candiate Profile
• Minimum 1 year experience of merchandising.
• Good skills in Microsoft Office products.
• Strong interpersonal skills.
• Excellent written and oral communication skills.
• Graduate any stream

Candidates from Western Suburbs would be prefered.

2. Quality Leader
      Department        Quality Management
      Job Title        Quality Leader
      Location        Mumbai
      Shifts        Rotational Shifts
      Position Type        Full Time

Job Description
• Coach, deliver feedback & monitor employee progress toward performance standards 
• Stay current on internal work processes, policies&procedures. Maintaing SLA's
• Modify training on basis of internal quality result
• Monitor and analyze calls to ensure quality standards are met. 
• Conduct regular audits to ensure conformance to process/procedures.
• Provide regular feedback to agents on areas of concern. 
• Screen Training Batch (Post Product Training and during the Mock Sessions Stage) and sign off whether agent is ready to handle calls. 
• Develop and implement action plans for non-performing agents in conjunction with training.
• Analyze data and identify issues/best practices. 
• Train / Coach bottom performers and ensure improvement  
• Report activities completed daily   
• Weekly and monthly reports to be published – Highlighting areas of concern and correctives to address the issue 

Desired Candiate Profile
• Develop, implement, communicate and maintain a quality plan  
• Defining quality procedures in conjunction with operating staff.
• Setting QA compliance objectives and ensuring that targets are achieved.
• Excellent customer service skills 
• Knowledge of Customer service or finance related Process 
• Good English language skills - verbal and written  
• Efficient use of MS-Office suite and Excel 
• Feedback and coaching 

3. Team Leader
      Department          Call Center
      Job Title          Team Leader
      Location          Mumbai
      Shifts          Rotational Shifts
      Position Type          Full Time

Job Description
• Manage team of CSE 
• Manage call flow 
• Increase productivity  
• Handle escalated calls
• Provide MIS reports 
• Feedback & Coaching 
• Maintain call quality of team  
• Ensure teams adhere to service level
• Interface with respective work center to resolve complaint

Desired Candiate Profile
Work experience in voice based BPO
• Exposure to Dialer
• Exp of leading in inbound sales 
• People Management skills
• Eye for detailing.
• Good communications skills & Analytical skills
• Good knowledge of MS Office
• Open to Rotational shifts 

4. Customer Service Executive
      Department           Call Center
    Job Title         Customer Service Executive
    Location         Mumbai
    Shifts         Rotational Shifts
    Position Type         Full Time

Job Description
• Good communication & listening skills in English & Hindi, multiple languages 
• 80% Inbound & 20% Outbound voice process servicing customers / sales 
• Managing call efficiency  
• Domestic Voice Process(Sales Process)

Desired Candiate Profile
• Freshers & Experienced Candidates speaking English, Hindi and Multiple Languages
• Excellent Communication / Selling Skills 
• Assertive, Self Motivated, confident & aggressive towards the core job. 
• H.S.C passed with tele calling experience can apply