Job Description
• Good communication & listening skills in English & Hindi, multiple languages 
• 80% Inbound & 20% Outbound voice process servicing customers / sales 
• Managing call efficiency  
• Domestic Voice Process(Sales Process)

Desired Candiate Profile
• Freshers & Experienced Candidates speaking English, Hindi and Multiple Languages
• Excellent Communication / Selling Skills 
• Assertive, Self Motivated, confident & aggressive towards the core job. 
• H.S.C passed with tele calling experience can apply

Job Description
• Manage team of CSE 
• Manage call flow 
• Increase productivity  
• Handle escalated calls
• Provide MIS reports 
• Feedback & Coaching 
• Maintain call quality of team  
• Ensure teams adhere to service level
• Interface with respective work center to resolve complaint

Desired Candiate Profile
Work experience in voice based BPO
• Exposure to Dialer
• Exp of leading in inbound sales 
• People Management skills
• Eye for detailing.
• Good communications skills & Analytical skills
• Good knowledge of MS Office
• Open to Rotational shifts 

Job Description
• Supporting your Supervisors and providing them the necessary tools to do their job. 
• Evaluating Center performance and ensuring that goals are being met or revised.
• Planning center incentive packages, contests, etc.
• Responsible for reporting (MIS). 
• Center technology recommendations: Dialers, Telephony, CRM, Work Force Management, logging, recording, etc. This would include Vendor presentations.
• Coaching and training of your Supervisors to ensure that they are properly managing their areas. 
• Conduct employee round tables and meet with your agents to get their thoughts on how the center could be better. 
• Establish a dash board (list of key center indicators) that you track and review constantly to let you know if the center is on course to meet its goals.
• Be visible, and motivate the entire center. Hold all staff meetings and rallies to ensure that employee morale stays high. 
• Train / Coach bottom performers and ensure improvement  
• Report activities completed daily   
• Support the Center Manager and take their lead on what Center projects are important. 

Desired Candiate Profile
• Communication skills  
• Decision-making skills
• Leadership
• Efficient use of MS-Office suite and Excel  

Job Description
• Manage and direct all aspects of call center operations. 
• Implements and reviews call center policies and procedures. 
• Develops and monitors quotas for service volume and timeliness.  
• The prime responsibility is to manage the team of call center representatives directly their activities for the achievement of call center targets and goals.
• Responsibility to manage the overall performance analysis of existing lists and programs. 
• Duty to develop and supervise a team of representatives and preparing their performance reports. 
• The operations manager has the major duty to monitor team performance and the group activity as well to ensure that the call center goals are met.  
• The responsibility includes promoting sales culture that encourages and ensures the staff satisfaction as much as possible.

Desired Candiate Profile
• The person should have the ability to work efficiently in a high demand, team oriented, and fast-paced environment.
• Ability to maintain customer confidentiality very well.
• Should have excellent communication / excellent interpersonal skills.
• Ability to express ideas in clear and concise manner.  
• Managing Skills, Communication skills, Decision-making skills, Leadership
• Efficient use of MS-Office suite and Excel 
• Leadership
• Efficient use of MS-Office suite and Excel 

Job Description
• Coach, deliver feedback & monitor employee progress toward performance standards 
• Stay current on internal work processes, policies&procedures. Maintaing SLA's
• Modify training on basis of internal quality result
• Monitor and analyze calls to ensure quality standards are met. 
• Conduct regular audits to ensure conformance to process/procedures.
• Provide regular feedback to agents on areas of concern. 
• Screen Training Batch (Post Product Training and during the Mock Sessions Stage) and sign off whether agent is ready to handle calls. 
• Develop and implement action plans for non-performing agents in conjunction with training.
• Analyze data and identify issues/best practices. 
• Train / Coach bottom performers and ensure improvement  
• Report activities completed daily   
• Weekly and monthly reports to be published – Highlighting areas of concern and correctives to address the issue 

Desired Candiate Profile
• Develop, implement, communicate and maintain a quality plan  
• Defining quality procedures in conjunction with operating staff.
• Setting QA compliance objectives and ensuring that targets are achieved.
• Excellent customer service skills 
• Knowledge of Customer service or finance related Process 
• Good English language skills - verbal and written  
• Efficient use of MS-Office suite and Excel 
• Feedback and coaching