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Whether you’re just getting started or advancing your career, we have a variety of positions available for you, please email us your resume at thebelow mentioned email id,


1. Customer Service Executive
      Department           Call Center
    Job Title         Customer Service Executive
    Location         Mumbai
    Shifts         Rotational Shifts
    Position Type         Full Time

Job Description
• Good communication & listening skills in English & Hindi, multiple languages 
• 80% Inbound & 20% Outbound voice process servicing customers / sales 
• Managing call efficiency  
• Domestic Voice Process(Sales Process)

Desired Candiate Profile
• Freshers & Experienced Candidates speaking English, Hindi and Multiple Languages
• Excellent Communication / Selling Skills 
• Assertive, Self Motivated, confident & aggressive towards the core job. 
• H.S.C passed with tele calling experience can apply


2. Team Leader
      Department            Call Center
      Job Title          Team Leader
      Location          Mumbai
      Shifts          Rotational Shifts
      Position Type          Full Time

Job Description
• Manage team of CSE 
• Manage call flow 
• Increase productivity  
• Handle escalated calls
• Provide MIS reports 
• Feedback & Coaching 
• Maintain call quality of team  
• Ensure teams adhere to service level
• Interface with respective work center to resolve complaint

Desired Candiate Profile
Work experience in voice based BPO
• Exposure to Dialer
• Exp of leading in inbound sales 
• People Management skills
• Eye for detailing.
• Good communications skills & Analytical skills
• Good knowledge of MS Office
• Open to Rotational shifts 

3. Assistant Manager
      Department          Call Center
      Job Title        Assistant Manager
      Location        Mumbai
      Shifts        Rotational Shifts
      Position Type        Full Time

Job Description
• Supporting your Supervisors and providing them the necessary tools to do their job. 
• Evaluating Center performance and ensuring that goals are being met or revised.
• Planning center incentive packages, contests, etc.
• Responsible for reporting (MIS). 
• Center technology recommendations: Dialers, Telephony, CRM, Work Force Management, logging, recording, etc. This would include Vendor presentations.
• Coaching and training of your Supervisors to ensure that they are properly managing their areas. 
• Conduct employee round tables and meet with your agents to get their thoughts on how the center could be better. 
• Establish a dash board (list of key center indicators) that you track and review constantly to let you know if the center is on course to meet its goals.
• Be visible, and motivate the entire center. Hold all staff meetings and rallies to ensure that employee morale stays high. 
• Train / Coach bottom performers and ensure improvement  
• Report activities completed daily   
• Support the Center Manager and take their lead on what Center projects are important. 

Desired Candiate Profile
• Communication skills  
• Decision-making skills
• Leadership
• Efficient use of MS-Office suite and Excel  

4. Operations Manager
      Department            Call Center
      Job Title          Operations Manager
      Location          Mumbai
      Shifts          Rotational Shifts
      Position Type          Full Time

Job Description
• Manage and direct all aspects of call center operations. 
• Implements and reviews call center policies and procedures. 
• Develops and monitors quotas for service volume and timeliness.  
• The prime responsibility is to manage the team of call center representatives directly their activities for the achievement of call center targets and goals.
• Responsibility to manage the overall performance analysis of existing lists and programs. 
• Duty to develop and supervise a team of representatives and preparing their performance reports. 
• The operations manager has the major duty to monitor team performance and the group activity as well to ensure that the call center goals are met.  
• The responsibility includes promoting sales culture that encourages and ensures the staff satisfaction as much as possible.

Desired Candiate Profile
• The person should have the ability to work efficiently in a high demand, team oriented, and fast-paced environment.
• Ability to maintain customer confidentiality very well.
• Should have excellent communication / excellent interpersonal skills.
• Ability to express ideas in clear and concise manner.  
• Managing Skills, Communication skills, Decision-making skills, Leadership
• Efficient use of MS-Office suite and Excel 
• Leadership
• Efficient use of MS-Office suite and Excel 

5. Quality Leader
      Department          Quality Management
      Job Title        Quality Leader
      Location        Mumbai
      Shifts        Rotational Shifts
      Position Type        Full Time

Job Description
• Coach, deliver feedback & monitor employee progress toward performance standards 
• Stay current on internal work processes, policies&procedures. Maintaing SLA's
• Modify training on basis of internal quality result
• Monitor and analyze calls to ensure quality standards are met. 
• Conduct regular audits to ensure conformance to process/procedures.
• Provide regular feedback to agents on areas of concern. 
• Screen Training Batch (Post Product Training and during the Mock Sessions Stage) and sign off whether agent is ready to handle calls. 
• Develop and implement action plans for non-performing agents in conjunction with training.
• Analyze data and identify issues/best practices. 
• Train / Coach bottom performers and ensure improvement  
• Report activities completed daily   
• Weekly and monthly reports to be published – Highlighting areas of concern and correctives to address the issue 

Desired Candiate Profile
• Develop, implement, communicate and maintain a quality plan  
• Defining quality procedures in conjunction with operating staff.
• Setting QA compliance objectives and ensuring that targets are achieved.
• Excellent customer service skills 
• Knowledge of Customer service or finance related Process 
• Good English language skills - verbal and written  
• Efficient use of MS-Office suite and Excel 
• Feedback and coaching 


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